Return Policy

At AjwaTech Remedies, customer satisfaction is our top priority. We take great care in ensuring that every product is delivered in the best condition. However, if you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns

You can request a return if:

• You received a damaged, defective, or incorrect product.
• The product you received is not as described on our website.

To be eligible for a return:

• The item must be unused, unopened, and in its original packaging.
• The return request must be made within 7 days of receiving the order.
• You must provide a valid proof of purchase (invoice/order ID).

2. Non-Returnable Items

Due to hygiene and safety reasons, certain products cannot be returned, including:

• Opened or used products.
• Health care, personal care, and perishable items.
• Items purchased under promotional offers or clearance sales.

3. Return Process

To initiate a return:

1. Email us at info@ajwatechremedies.com within 7 days of delivery.
2. Mention your order number, reason for return, and attach photos/videos of the product (if applicable).
3. Our team will review your request and confirm the next steps within 2–3 business days.
4. Once approved, we’ll arrange pickup or provide the return address (depending on your location).

4. Return Conditions

• The product must be returned in the same condition in which it was delivered.
• The packaging, labels, and seals must be intact.
• Returns that do not meet these conditions will not be accepted.

5. Refund or Replacement

• Once we receive and inspect your returned product, we will notify you about the approval or rejection of your return.
• If approved, you may choose between:
  • Replacement: A new item will be sent to you at no extra cost.
  • Refund: The amount will be processed to your original payment method within 7–10 business days.

6. Shipping Costs for Returns

• If the return is due to our error (damaged, defective, or wrong product), we will cover all shipping costs.
• If the return is due to personal reasons (change of mind, dislike, etc.), you will be responsible for the return shipping cost.

7. Contact Us

If you have any questions or concerns about our Return Policy, please contact us at:

AjwaTech Remedies
Email: info@ajwatechremedies.com
Website: https://ajwatechremedies.com/